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Customer Support | My San Francisco Life

Blue Chew Redux

Blue Chew passes judgement, rejects my order, gives me credit and ships a free order. Go figure. All is evidences by the email chain:

Three days ago: Got an email from Blue Chews apologizing for the inconvenience and that my money would be refunded.

Two days ago: Received another email the next day with a $35 credit for an upcoming order. What they are going to ship me is still a mystery as they denied my request as I wasn’t in a monogamous relationship*

Yesterday: Received an email that my order has been shipped! I am so confused. But there is a shipment tracking number and something is coming. Unfortunately (or fortunately, depending on how you look at it) I have a shipment coming from one of their competitors as well.

My treatment plan even after I was rejected as being a polygamist.
My treatment plan even after I was rejected as being a polygamist.

*They should really re-think the business model of only approving people who are in monogamous relationships. People in monogamous relationships don’t have sex. I think it would be a hard sell. Oh, and who did your logo? Fire them.

BLUE CHEW

Blue Chews and Values

I recently took advantage of a promotion for a free month of the Blue Chew Sidanofil https://bluechew.com/ erection medication that I received on the internet for taking a survey. They ask you a bunch of medical questions and I quickly got a response back that they needed more information. Here is how it went:

Dr: You mentioned being on Triumeq. Just want to clarify if you are HIV positive or any AIDS complex. Do you know your recent viral load and the date.
Are you in monogamous relation with a partner who is aware of your HIV status or do you practice Polygamy.
Please provide a detailed response to the questions.
Thanks. Dr.Subramaniam

Me: I am HIV positive and have an undetectable viral load. I am single.

Dr. I understand you may be single.Since you needed Sildenafil and being HIV positive, its very improtant to know your sexual practice.
Are you in monogamous relation with a partner who is aware of your HIV status or do you practice Polygamy. Please provide a detailed response to this question.
Thanks Dr.Subramaniam

Clearly Sildenafil doesn’t work on sluts. This is beginning to feel a little judgy. And I only get two choices – being in a “monogamous relation” or being a polygamist. I always thought there was more than that. I’m going to play along…

Me: Well, if I’m single then I’m not obviously not in a monogamous relationship. Is it your policy to only prescribe for those in a monogamous relationships? I’m also not a polygamist. This question feels like a values judgement. If you must know, I’m a responsible adult who informs his very infrequent partners of his HIV status and only engages in sexual relations with those that are also HIV positive. I only date one person at a time. I hope the medicine works on someone like me.

Automated Response: Thank you for becoming a member and trusting us with your healthcare. A review of your chart shows that you indicated you have _____. Unfortunately, we cannot proceed with your treatment and will be refunding your money as a result. Please allow several business days for your refund to process. Your chart will be closed and you will not be charged anything going forward. As always feel free to ask any questions,
Bluechew Medical Team

Me: I have ____? Is it serious???

They haven’t responded to that one yet.

How Getaround totally _________ my Christmas

I love Getaround, almost as much as Amazon Prime Now.   If either one of these service died, I’d certainly use the other more frequently.

This past Christmas, Getaround almost died, but not of natural causes.    I definitely had premeditated thoughts.  The question that came to the forefront was  if Get Around would totally fuck my Christmas or Save it.

Here’s what happened.  I was coming home for Christmas as a last minute decision and on a dime.   I didn’t have any money and my parent had bought my flight to the midwest.    Generally I rent a car, but I didn’t have enough on my card to do so.     I had a brilliant though – GetAround was in Chicago!  And that was where my flight was going.    I immediately reserved a car for a fraction of the cost of a rental and since Get Around bills you up front and includes insurance, I didn’t have to worry about having enough saved or on a card when the time came.

My flight arrived in Chicago and I was a day early.  I did that on purpose so I could enjoy a bit of the sex scene in Chicago before heading to my family’s farm.

The next day I was packing up and getting ready to go pick up the car when the phone rang.  It was an automated message from Get Around.  It said that the car I had rented had a dead battery and was no longer available for me.

Ok.  What the fuck do I do now?    I’m 2000 miles away home, 350 miles away from my parents house, have no money and the money I spent on the orignal Get Around car  would be returned to me but not for 3-5 days.

I called Getaround and they were sorry, they had no other cars for me.    I called back an hour later and explained the whole story to a nice agent and then ended the story with “Now I’m going to write about this experience and everything that happened to me for my blog.”  I made it sound like had tons of readers.   ” You are going to be in the story, Megan .  Do you want to be the angel or the villian?   Will you be the one to totally fuck me and my Christmas, or will you save the day?”.

It must have been the right thing to say.   She called me back an hour later with a car at the same price that I had before.    I drove off to my parent’s farm with time to spare for Christmas Dinner.

Ironically, I hit a deer on Christmas Day with the rented car.   Feel bad for owner, but I was out $1000 for the deductible that Getaround doesn’t really tell you about.  So Getaround fucked my new year, but saved Christmas.

Chat Support

One of my big pet peeves is when you are using chat support and after spending 10 minutes typing your concern an agent finally pops in and says Greetings!   How are you today?    I say good, and then silence.   Like they never fricking received the initial message with the problem.   Most of the time I’ll just sit there and wait.    Since they are probably assisting 5000 other people, I it can take a long time.   I mean really, wtf?  What a horrible customer experience.