One of my big pet peeves is when you are using chat support and after spending 10 minutes typing your concern an agent finally pops in and says Greetings! How are you today? I say good, and then silence. Like they never fricking received the initial message with the problem. Most of the time I’ll just sit there and wait. Since they are probably assisting 5000 other people, I it can take a long time. I mean really, wtf? What a horrible customer experience.
driving under the fast lane